Returns & Exchanges

All returns must have prior approval from Kaviso Outdoors, or they will be rejected and returned to sender.

To request a return, drop us a line at: Support@kavisooutdoors.com and include your order number, and we will take it from there. Easy Peasy.

 

FAQs

How do I return an item?

To initiate a return, drop us a line at support@kavisooutdoors.com with your order number.  We will send you a pre-paid return label as a PDF, which you will print and place onto the return package.

 

When will I receive my refund?

Upon receiving your return, we inspect them and then refund you within 48 hours on average.  After the return has been approved, credit card refunds can take up to 5-7 business days for your bank to process. For those customers receiving a store credit, the refund will be issued immediately in the form of a coupon code delivered to the email address on the original order.

 

I received an item as a gift, can I return it?

Yes, but the return-by deadlines above will apply to the gift.  Unfortunately, this means that if your crunchy Aunt Sue does her holiday shopping in November, you will not be able to return the gift that you opened on Christmas morning.

 

 

Full Return Policy

Returns are accepted for thirty (30) days from the date the order is received, with the exception of apparel and footwear. Free return shipping is offered to customers exchanging for a different size or item; and customers who wish to received a refund via store credit. $5 flat rate return shipping is applied for returns for a cash refund to the payment method applied originally at checkout. The $5 charge for return shipping will be deducted from your refund.

 

Footwear and apparel returns are accepted for fifteen (15) days from the date the order is received. Free return shipping is offered to customers exchanging for a different size or item; and customers who wish to received a refund via store credit. $5 flat rate return shipping is applied for returns for a cash refund to the payment method applied originally at checkout. The $5 charge for return shipping will be deducted from your refund.

 

Defective product returns are accepted for a period of thirty (30) days from the date the order is received, with free return shipping.

 

Non-defective returns received in used, worn, damaged, missing parts/accessories/packaging, or misrepresented in any way will be rejected and returned to the customer. Kaviso Outdoors reserves the right to reject any return previously authorized if received in unacceptable condition, and Kaviso Outdoors will solely determine if and when to apply refunds to customer returns.