Durston Gear Warranty Information
The X-Mid is made from premium ultralight fabrics, which by their nature require more care during use when compared with heavier backpacking tents. Weight savings in your pack often comes at the cost of durability and strength, and while the X-Mid offers excellent durability for its weight, it still requires careful use. If this is your first piece of ultralight gear, please take special care to digest all best practices provided to ensure your X-Mid will last a long time.
The lifespan of your X-Mid largely depends on your efforts to adhere to our use guide and FAQ both found on the X-Mid 1P and X-Mid 2P product pages. By purchasing an X-Mid, you acknowledge these responsibilities and agree to adhere to our pitch, care, and cleaning guides.
Tent Cleaning and Care
To clean your tent, use a sponge and warm water and spot clean. If the entire tent needs cleaning, wash in a bathtub of cold water and do not soak the tent for long periods of time. Do not use hot water, bleach, dishwashing soap, or detergent to wash the tent. If needed, a mild, non-detergent based soap can be used to clean the tent.Do not clean the tent in a washing machine or dryer as it could damage the waterproof coating. When drying the tent, pitch in the shade or hang it on a line to dry. Be sure the tent is completely dry before storage.
Be sure to store your tent in a cool dry place. Keeping your tent in a hot environment can damage the tent.
Avoid pitching your tent near a heat source or campfire. When pitching your tent, take into consideration the direction of the wind and pitch your tent upwind from campfire to avoid embers. Do not use an open flame in or around your tent. Do not cook or use a heat source in the tent or in the vestibule.
Please make sure to clean and dry your tent after use and before storage. A damp or dirty tent can lead to mildew damage. Ensure you are cleaning tent zippers as well to reduce coil and side wear damage.
Please take into consideration the direction of the wind before pitching your tent. When setting up your tent, make sure the narrowest side of the tent faces the wind.
If using in a high wind situation, utilizing the guy-lines to anchor the tent will help ensure the tent holds tight. Make sure the guy-lines are taut and secured to a tent stake or another object that ensures it holds.
To ensure the most secure tent set-up, insert the tent stakes into the ground at a 45-degree angle with the bottom of the stake pointing toward the tent.
Exposure to direct sunlight over extended periods of time can damage your tent. Where possible, avoid leaving your tent pitched too long in these conditions.Avoid pitching your tent near a heat source or campfire. When pitching your tent, take into consideration the direction of the wind and pitch your tent upwind from campfire to avoid embers. Do not use an open flame in or around your tent. Do not cook or use a heat source in the tent or in the vestibule.
Repairs and replacement parts
As with any ultralight gear, some wear and tear can occur during regular use. If you run into trouble with your X-Mid, send us a message right away: firstname.lastname@example.org. We have worked with Dan directly for customer support related requests over the last year and have a good idea of what can be repaired, and when it’s time to put the old dog down. We are pleased to offer repairs, patch kits, and discounted replacement pieces to get you back on the trail. Minor scuffs, holes, and punctures can usually be fixed with Gear Aid repair kits, available here.
If you experience an issue with your tent on the trail, send us a message right away, and we’ll expedite your request. In many cases we can ship your replacement or repair kits within 24 hours, although actual turnaround times will vary based on your location. We will do our best to get your tent back to 100% as soon as possible.
Every X-Mid tent purchased from Kaviso starting in 2022 includes a 2 year warranty against manufacturing defects.
The Warranty does not cover: normal wear and tear, tents that have been modified, neglected (e.g., not drying after use), or damaged from accidents or extreme conditions, material failure due to exceeding the durability of the fabric, or other signs of use that are reasonably expected with ultralight equipment. The Warranty repair requests will be honored at Kaviso’s sole discretion. To initiate a warranty request, click the button below:
This is the only Warranty for the X-Mid, either expressed or implied, and user agrees to hold harmless Kaviso, LLC and Durston Gear, LLC and all affiliates, in the event of any loss resulting from the use or misuse of it’s products.
Note: Drop + Durston X-Mid 1P and 2P tents sold on Drop.com or Amazon.com between 2019-2021 come with a 1-year Drop warranty.